AI receptionist for NHS GP Surgeries
Our AI answers every patient call instantly and eliminates queues. Patients are happier and surgeries run smoother. Reception teams are freed from phones to focus on care, while costs drop and efficiency rises.
Thanks for calling Mark! Your appointment is confirmed for Wed 11 Mar @ 5pm
Built from experience running NHS GP reception since 2019. Regulated. Safe.
Compliant
We are the UK’s first Class 1 medical device certified AI voice company. With over 150 happy customers across the UK, our Practices and their respective ICS commissioners have fully assured our platform.
Integrated
Interoperable and Integrated with Telefony suppliers, Triage solutions and EPRs. Our AI can speak in 200+ accents, and in 85+ languages. Speak to us about your local needs.
Award Winning
We have been backed by and recognised by the HSJ Awards, NVIDIA, The FIX, and the Primary Care Accelerator.
Trusted by 150+ NHS Surgeries, with AI completing up to 80% of incoming calls.
London Female
South Coast Female
Helpful Female Midlands
Professional London Female
Professional London Male
Upbeat London Female
Arabic Female
French Female
Polish Male
Portugese Male
Russian Female
Spanish Male
Why GP Surgeries choose us.
Affordable
- AI completes up to 80% off all inbound calls, saving your reception team an average of 6mins per call (3min phone call + 3 min data entry)
- Only pay for calls answered AND completed by AI. Set a spending cap.
- Reduce overtime and agency spend
Happier patients, equitable access
- Speaks in 200+ accents, 85+ languages
- No queue. Reduce dropped and missed calls
- AI detects frustration and can handover to human reception team
Improved working conditions
- Lower staff burnout and churn
- Staff sickness absence reduced by 8%.
- Reception team now report spending 85% of their time on more complex, higher value work every day (up from 45%)
Quality assurance team
We have a 20 person quality assurance team, working in the background. All our team have over 3 years experience at GP reception
“From 60-minute queues to 10 minutes”
Managing Partner, GP Practice
“This is the most impactful technology we have ever implemented in our Practice”
Practice Manager, GP Practice
“An extra full-time receptionist - without hiring”
Manager, Family Practice
A typical customer journey. Remove 40% of calls in 4 weeks
Pay per usage pricing
InTouchNow is not “AI or humans”. It’s AI where it helps most, humans where they matter most. AI handles routine admin & triage. Receptionists handle complex, urgent, or sensitive cases.
Calculate your ROI
What's included
- AI speaks 85 languages common in the NHS
- Automatic live language switching
- Interoperable into clinical system and Total Triage solutions
- Automatically handling administrative queries (e.g., repeat prescriptions, test results, forms, and general enquiries)
- Only get charged for completed calls
- Set a cap so spend doesn't go over budget
Where would you like to start?
FAQs
What results do Practices typically see?
- Up to 70% fewer no-shows with automated reminders
- 0 minutes of patient hold time
- 2–3 hours saved per receptionist per day
- Higher patient satisfaction (24/7 availability)
- Faster routing for urgent cases
Does it integrate?
InTouchNow integrates into EMIS and SystmOne, all total triage providers, and can work with any telephony providers
What does implementation look like?
- We ask some pre-implementation questions to learn more about your setup (whether you have total triage, what telephony provider you use, the volume of calls you expect)
- We connect it to your telephony provider, your clinical system and total triage provider if you use one.
- Pick a dialect!
- We customise your AI agent. We train it like you would a new receptionist.
- You’re ready to start.
What about Security and Safety?
Designed to Meet the Highest NHS Safety and Governance Standards
- Clinical Safety
- Class I Medical Device (UKCA)
- Fully compliant with DCB 0129 & DCB 0160
- Clinically governed development and deployment
- Continuous monitoring and auditing
- Information Security
- ISO 27001 – Information Security
- ISO 9001 – Quality Management
- ISO 22301 – Business Continuity
- NHS DSP Toolkit aligned
- Data Handling
- UK-hosted data
- No patient data used for model training
- Strict access controls and audit logs
- Privacy by design
