AI Voice Agents built specifically for GP practices
Make every call count - without adding pressure on your team
Patients are finding it harder than ever to reach their GP practice by phone — especially during peak times. At InTouchNow.ai, we help change that. Our AI voice agents ensure that every patient call is answered on the first ring, no matter the volume, time of day, or staffing levels.
Built exclusively for primary care, our conversational AI handles routine patient calls just like your reception team would — gathering information, recording details, booking appointments, and routing patients to the right services. The difference? It does it all instantly, consistently, and without human intervention.
What are AI voice agents for GP practices?
Think of an AI voice agent as a virtual extension of your reception team — one that never gets tired, overwhelmed, or distracted.
Using natural, human-like conversation, our AI speaks with patients, understands their needs, and guides them through their query.
It’s not a chatbot. It’s not a voicemail. It’s a powerful, empathetic AI solution trained on NHS-specific workflows, designed to sound and behave just like a helpful receptionist.
How it works
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Patient calls the practice
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AI answers on the first ring
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AI talks to the patient in English or 85 other languages
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Captures the required info, updates systems, books appointments
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Transfers complex calls to your team when needed
Whether it’s completing triage forms, booking a same-day appointments, managing repeat prescriptions, or updating contact details — our AI takes care of it.
Why practices choose InTouchNow
Instant, consistent call answering - even during the 8am rush
Whether it’s one call or one hundred, every patient gets through straight away. No more busy tones or long hold times.
Free up your receptionists
By handling up to 60% of inbound calls automatically, our AI relieves the pressure on your front desk - reducing stress, improving job satisfaction, and freeing up time for complex or sensitive tasks.
Improve patient experience and access
No more frantic redialing. No more long queues. Patients feel heard and supported from the moment they call - any time of day.
Tailored to your workflows
We don’t do off-the-shelf. Our AI mirrors your existing processes, integrates with systems like EMIS, TPP, and AccuRx, and adapts to how you already triage and handle calls.
Safe, compliant, and non-clinical
Our AI follows your practice’s administrative processes to the letter - with zero clinical decision-making. It hands over to a trained receptionist or GP instantly if it detects any issues outside its remit.
Key Features
Keep your customers happy by being available 24/7.
Recruitment & Retention of Receptionists
Ease the burden of hiring and training with our Voice AI that handles calls, completes forms and books appointments, freeing up reception staff for more complex tasks. Improve job satisfaction and reduce turnover by allowing receptionists to engage in more meaningful interactions.
Consistency on Calls
Our AI ensures every patient receives the same high standard of service and information. With instant answering and 24/7 availability, it reduces error and increases patient trust and satisfaction.
Managing Demand
Effortlessly handle high call volumes with our AI. It’s scalable and always available, ensuring that your practice can manage peak times without compromising on service quality.
Experience
Leverage the latest in AI technology to provide a seamless and responsive communication experience. Our platform learns and adapts, continuously improving to meet the needs of your practice and its patients.
What Are The Benefits of AI Voice Agents for GP Practices?
No more waiting times
With our AI voice agents for healthcare, there are endless calls that can be answered immediately, whether it is 5, 10 or 1,000. Your patients will never have to wait again.
Never miss a call
Crucial phone calls are regularly missed because patients give up after waiting too long on the phone or receptionists have their hands full. With an AI voice receptionist to always answer the phone, you will never miss a call.
End the 8am rush
So many clinics and GP practices are prone to the 8am rush every morning when patients call in. Our technology can handle all phone calls immediately and the machine does all the work – so your staff will not be stressed.
Out of hours
The AI receptionists can work round the clock, including evenings, weekends and bank holidays. The system never stops.
Built for modern general practice
We know primary care. With over 5 years’ experience supporting NHS GP practices, we’ve designed InTouchNow.ai to align with the way you work – and the challenges you face.
From rising staff costs to increasing patient demand, our solution helps you do more, with less.
For a practice with 10,000 patients, taking 4,500 calls per month, using our AI to answer calls can save you over £25,000 annually — all while improving access and reducing team burnout.
